Payment Policy

Last Updated: September 13, 2026

This Payment Policy explains the payment methods, payment authorization, billing requirements, payment processing, refunds, order cancellations, and transaction terms applicable to purchases made through Hand Picked Sneakers.

1. Accepted Payment Methods

Hand Picked Sneakers currently accepts the following payment methods:

  • Visa
  • Mastercard

All payments must be made in full when the order is placed.

We do not currently accept cash on delivery, installment payments, checks, money orders, bank transfers, PayPal, digital wallets, or other payment methods unless they are specifically added and displayed at checkout.

The available payment methods will be displayed during the checkout process before you submit your order.

2. Payment Authorization

When you submit an order, you authorize the applicable payment processor to charge the total order amount to your selected Visa or Mastercard.

Your order will not be processed until payment has been successfully authorized and approved.

If a payment is declined, canceled, cannot be verified, or otherwise fails to process, your order may be delayed or canceled.

Payment authorization does not guarantee that an order has shipped. Orders may remain subject to product availability, order review, fraud prevention screening, and other applicable processing requirements.

3. Billing Information

Customers are responsible for providing complete, accurate, and current billing information during checkout.

This information may include:

  • Cardholder name
  • Billing address
  • Shipping address
  • Card number
  • Card expiration date
  • Security code, when required by the payment processor
  • Email address and phone number

The billing information entered during checkout should match the information associated with your Visa or Mastercard.

Incorrect, incomplete, or inconsistent billing information may result in:

  • Payment failure
  • Additional verification
  • Order processing delays
  • Order cancellation

If you believe that incorrect billing information was submitted, please contact us as soon as possible at info@handpickedsneakers.com.

4. Payment Processing and Security

Payments are processed through third-party payment service providers using the secure checkout process.

Payment transactions may be subject to authorization, identity verification, security checks, and fraud-prevention screening by the payment processor, card issuer, or financial institution.

Hand Picked Sneakers does not request complete payment card numbers or security codes by email or through contact forms.

For your security, please do not send complete payment card information, security codes, passwords, or other sensitive payment credentials by email.

5. Currency

All prices and payments displayed on our website are in United States Dollars (USD), unless otherwise stated.

If you use a Visa or Mastercard issued outside the United States, your card issuer, bank, or financial institution may apply currency conversion fees, international transaction fees, or other charges.

These fees are determined and collected by your card issuer or financial institution. They are not controlled or collected by Hand Picked Sneakers.

6. Taxes and Additional Charges

Applicable sales taxes and other required charges, if any, will be calculated and displayed during checkout based on the order and delivery information provided.

Any additional fees charged directly by your card issuer, bank, or financial institution are the customer's responsibility.

7. Order Confirmation

After your order and payment have been successfully submitted, you will receive an order confirmation email at the email address provided during checkout.

An order confirmation confirms that we received your order request. It does not necessarily mean that your order has shipped.

Orders may remain subject to payment verification, fraud-prevention screening, product availability, pricing verification, and other reasonable order-processing requirements.

8. Order Cancellation

We may cancel or decline an order when:

  • Payment cannot be authorized or verified
  • The transaction is identified as potentially fraudulent or unauthorized
  • The product is unavailable
  • A material product, price, inventory, or listing error is identified
  • Billing, shipping, or order information is incomplete or inaccurate
  • We are otherwise unable to complete the order for a reasonable business or payment-processing reason

If an order is canceled after payment has been collected, any approved refund will be issued to the original Visa or Mastercard used for the purchase.

If you need to change or cancel an order, please contact us as soon as possible at info@handpickedsneakers.com.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.

9. Failed or Declined Payments

A payment may be declined for reasons including:

  • Insufficient funds or available credit
  • Incorrect card information
  • An expired Visa or Mastercard
  • Billing address mismatch
  • Security restrictions imposed by the card issuer
  • Transaction limits
  • Suspected fraudulent activity
  • Verification failure
  • Other restrictions imposed by the card issuer or financial institution

If your payment is declined, please verify the information entered during checkout and contact your card issuer or financial institution for additional information.

10. Duplicate or Unauthorized Charges

If you believe that you were charged more than once for the same order, or if you notice a charge that you do not recognize in connection with Hand Picked Sneakers, please contact us as soon as possible.

For your security, please do not send your complete card number or security code by email.

11. Fraud Prevention and Order Review

To help protect our customers and our business, orders may be subject to payment verification and fraud-prevention screening before processing or shipment.

Orders requiring additional verification may be delayed, refused, or canceled.

Any information requested for verification will be handled in accordance with our Privacy Policy.

12. Pricing and Listing Errors

We make reasonable efforts to ensure that product prices, product information, availability, and other listing details displayed on our website are accurate.

However, errors may occasionally occur. If an order is placed using an incorrect price or other material listing error, we may contact you before fulfilling the order.

If we cancel the order after payment has been collected, the applicable payment will be refunded to the original Visa or Mastercard.

13. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund eligibility, return requirements, return shipping costs, and return procedures are governed by our Refund Policy.

Once a refund has been approved, we generally issue it within 5 business days.

After we issue a refund, your bank, card issuer, or payment processor may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@handpickedsneakers.com.

14. Chargebacks and Payment Disputes

If you have a concern about a payment, charge, refund, or transaction, please contact our customer service team first so that we can review the issue and attempt to resolve it.

You may also have the right to dispute a charge with your card issuer or financial institution in accordance with applicable law and the policies of your card issuer.

15. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment processors, business practices, website operations, or applicable requirements.

When changes are made, the revised policy will be posted on this page with an updated Last Updated date.

16. Contact Us

If you have questions or concerns about payments, billing, refunds, or transactions, please contact us:

Store Name: Hand Picked Sneakers
Website: https://handpickedsneakers.shop
Address: 8200 W 33rd Ave, Bay 15, Hialeah, FL 33018, United States
Phone: +1 305-499-0078
Email: info@handpickedsneakers.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)