Shipping policy

At Hand Picked Sneakers, we are committed to providing clear shipping information and reliable customer support. Please review this policy for details about order processing, shipping methods, delivery estimates, tracking, and shipping restrictions.

Shipping Destinations

We currently ship to eligible physical addresses within the United States only.

At this time, we do not ship to:

• P.O. Boxes
• APO/FPO addresses
• U.S. territories
• International addresses

Please make sure your shipping address is complete and accurate before placing your order.

Order Processing

Orders are typically processed within 2–3 business days after they are placed.

Business days are Monday through Friday and exclude U.S. federal holidays.

Order processing includes payment verification, product preparation, inspection, packaging, and shipment preparation.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.

Shipping Methods

Standard Shipping

• Cost: Free
• Processing time: 2–3 business days
• Estimated transit time: 10–14 business days after shipment
• Estimated total delivery time: 12–17 business days after the order is placed

Express Shipping

• Cost: $20.00
• Processing time: 2–3 business days
• Estimated transit time: 6–8 business days after shipment
• Estimated total delivery time: 8–11 business days after the order is placed

Express Shipping is available only for eligible products and delivery addresses shown at checkout.

Shipping times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

Shipping Charges

Free Standard Shipping is available on eligible orders shipped within the United States.

If Express Shipping is selected and available at checkout, the applicable $20.00 shipping charge will be displayed before payment is submitted.

Any shipping charges applicable to your order will be shown at checkout before the order is completed.

Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes stated in this policy.

If an order cannot be shipped within the stated processing timeframe, we may contact you with an updated estimated shipping timeframe and available options.

Carrier delays that occur after an order has shipped may be outside our control. If your order is delayed, please contact us so we can review the available tracking information and assist you.

Order Tracking

After your order has shipped, we will send a shipping confirmation email containing your tracking number.

Please allow 2–3 business days after shipment for tracking information to appear or update in the carrier’s system.

You can track your order through:

• Our order tracking page
• The carrier’s official tracking website

If tracking information has not updated after several business days, please contact us at info@handpickedsneakers.com.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at:

Email: info@handpickedsneakers.com

We will try to update the address before the order enters processing or is shipped. However, address changes cannot be guaranteed after processing has started.

Hand Picked Sneakers is not responsible for delivery delays, returned packages, or failed deliveries caused by an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

Lost, Missing, or Delayed Packages

If tracking shows that a package is delayed, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost, please contact us with your order number and tracking information. We will review the available shipping details and assist with the next appropriate steps.

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Check with household members, neighbors, or the property manager.
3. Contact the carrier directly.
4. Contact us if the package still cannot be located.

We may request additional information from you or the carrier before determining the appropriate resolution.

Delivery Issues

If you receive a damaged package, please keep the item, packaging, shipping box, and shipping label.

Contact us as soon as possible and provide photographs of:

• The damaged item
• The product packaging
• The shipping box
• The shipping label

Please do not discard the item or packaging before receiving instructions from our customer service team.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

Email: info@handpickedsneakers.com

We will try to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Once an order has shipped, it must be handled according to our Refund Policy.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Hand Picked Sneakers
Website: https://handpickedsneakers.shop
Address: 8200 W 33rd Ave, Bay 15, Hialeah, FL 33018, United States
Phone: +1 305-499-0078
Email: info@handpickedsneakers.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM （CST）