Refund policy

At Hand Picked Sneakers, we want our customers to understand our return and refund process before placing an order. Please review this policy carefully before making a purchase.

30-Day Return Policy

We accept eligible return requests within 30 calendar days of the delivery date.

To be eligible for a return, the item must:

  • Be unworn and unused
  • Be in the same condition as when it was received
  • Include all original tags, accessories, and packaging
  • Include the order confirmation, receipt, or other proof of purchase

Shoes may only be tried on indoors and on a clean, dry surface. Items showing signs of outdoor wear, use, damage, alteration, stains, odors, or missing packaging may not be accepted.

How to Request a Return

Before sending any item back, please contact us at:

Email: info@handpickedsneakers.com

Please include the following information:

  • Order number
  • Name and email address used for the order
  • Item you would like to return
  • Reason for the return
  • Clear photos, if the item is damaged, defective, or incorrect

If your return request is approved, we will provide return instructions and confirm the authorized return address.

Please do not send an item back before receiving return authorization. Unauthorized returns may be delayed, refused, or returned to the sender.

Return Address

Approved returns must be sent to:

Hand Picked Sneakers
8200 W 33rd Ave, Bay 15
Hialeah, FL 33018
United States

The authorized return address may differ from the address shown on the original shipping label. Please use only the address provided in our return instructions.

Returns are accepted by mail only.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, unwanted items, or any other reason not caused by Hand Picked Sneakers, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping service and keeping the shipping receipt and tracking number until your refund has been completed. Hand Picked Sneakers is not responsible for return packages that are lost or damaged while being shipped to us.

If an item arrives damaged or defective, or if we sent the wrong item, please contact us before returning it. After reviewing your request, we will provide appropriate return instructions and, where applicable, cover the applicable return shipping cost.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged or defective, or if you receive an item different from the one ordered, contact us as soon as possible at:

Email: info@handpickedsneakers.com

Please include:

  • Order number
  • Photos of the item received
  • Photos showing the issue or damage
  • Photos of the product packaging
  • Photos of the shipping package and shipping label

Depending on the circumstances and product availability, we may offer a replacement or refund.

Please do not discard the item, packaging, tags, or accessories before receiving instructions from us.

Non-Returnable Items

We cannot accept returns for:

  • Items returned more than 30 calendar days after delivery
  • Items that have been worn, used, altered, stained, damaged, or exposed to odors
  • Items without the original packaging, tags, accessories, or other included materials
  • Items not originally purchased from Hand Picked Sneakers
  • Gift cards
  • Unauthorized returns

These restrictions do not apply where prohibited by applicable law or when an item was damaged, defective, or incorrectly shipped by us.

Sale items are subject to the same eligibility requirements unless otherwise stated on the product page.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, please request a return for the original item. Once the return is approved, you may place a separate order for the item you want.

Product availability is not guaranteed while a return is being processed.

Restocking Fees

We do not charge a restocking fee for eligible returns.

However, the customer may still be responsible for return shipping costs when the return is not caused by an error made by Hand Picked Sneakers.

Original Shipping Charges

Original shipping charges are generally non-refundable when a customer returns an item due to a change of mind, incorrect size selection, or another reason not caused by Hand Picked Sneakers.

If the return is the result of an item being damaged, defective, or incorrectly shipped by us, applicable original shipping charges will be refunded.

Free standard shipping does not create an original shipping charge eligible for a refund.

Refund Process

After we receive the returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 5 business days after the inspection is completed.

Once a refund has been issued, your bank, card issuer, or payment provider may require additional time to process and post the refund. This processing time is outside our control.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at:

Email: info@handpickedsneakers.com

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

Email: info@handpickedsneakers.com

We will try to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

Once an order has shipped, it must be handled according to the return process described in this policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Hand Picked Sneakers
Website: https://handpickedsneakers.shop
Address: 8200 W 33rd Ave, Bay 15, Hialeah, FL 33018, United States
Phone: +1 305-499-0078
Email: info@handpickedsneakers.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM CST